FAQs

All orders are shipped from China, and logistics may take a long time, but all Bankerang products are sent to you by direct mail. Generally, the products can be delivered to you within 5-9 days.

If you experience quality issues with your product after receiving it, you can follow the steps below to protect your rights.
1. After receiving the product, you unpack and discover that it is damaged. You can take a photo and a 3-10 second video showing the damaged area and email them to Banketang. We will respond within one day after receiving your email.
Email: service@banketang.com

Yes, individuals and businesses can issue invoices.

1、Banketang supports only online payment methods. Refunds will only be made to the customer's original payment account. Thank you for your understanding and support.

2、It usually takes 7-15 business days for the refund to arrive in your payment account. If it is still within the stipulated time, please be patient.

3、Transaction fees: When paying by bank transfer, some transfer fees may be incurred. This may be charged by your card issuing bank or the intermediary bank. You can contact your bank to confirm.

4、Floating exchange rate: If you pay in local currency, your bank will refund you based on the current exchange rate, which may result in a smaller amount reaching your account.

5、While Banketang Buyer Protection is free for all buyers, the following fees are not covered:

1. Currency conversion fees charged by your credit card issuer.

2. Credit card transaction fees.

3. Variable exchange rates.

If you wish to return the product for personal reasons other than quality issues, you will be responsible for the logistics and customs clearance fees incurred during the return process. If the issue is quality-related and you have communicated with Banketang via email, we will cover the return costs.