Return Process
Return Policy
Simple and straightforward return process for your peace of mind
1
Order Cancellation
Changed your mind? Cancel your order within 8 hours of placing it.
Send an email to service@banketang.com with your order number
We'll process a full refund immediately
After 8 hours, your order will be locked for processing and cannot be canceled
2
Quality Issues
Received a damaged or defective product? We'll make it right.
Email service@banketang.com within 3 days of receiving the product
Include at least 2 clear photos showing the issue
We'll review and respond within 24 hours
Full refund will be issued upon approval
3
30-Day Warranty
We stand by our products with a 30-day satisfaction guarantee.
If any quality issues arise within 30 days of delivery
Email service@banketang.com with details and photos
We'll process your refund within 24 hours
No return shipping required - we trust our customers
Need to Start a Return?
service@banketang.com
Include your order number and details for faster processing
