After your order is shipped, you'll receive a tracking number. We recommend regularly tracking your package on 17Track using the package number (not the order number). Please note that some delivery methods may take 3-10 days to be tracked online.

Website: https://www.17track.net/en

After your order ships, the seller is responsible for providing you with a tracking number. Tracking information will appear on the shipping company's website after 3, 7, or 10 business days, depending on the shipping company you use.

If you haven't received tracking information from the seller, please contact them and ask them to contact the shipping company for tracking information. If the seller doesn't respond to your request or doesn't provide the correct tracking number, you can file a dispute on Banketang.com.

The following situations may cause tracking information to not update promptly:

1. For different shipping methods, once the package arrives at the shipping company, they need time to record the package in the system, which takes time.
2. After the package is shipped out of China, the shipping company in the destination country will be responsible for delivering the package. Sometimes the package has arrived in the destination country, but the online shipping update has been delayed.

First, check your package's tracking information on 17Track or your local postal website. If the package is marked as returned, you can file a dispute and request a refund or reshipment. Please take a screenshot of the package tracking page and include it as evidence when filing your dispute.